Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Release, Control & Validation processes, aligned to the current version, ITIL: 2011.
The purpose of the ITIL Intermediate certificate in Release, Control & Validation is to certify that the delegate has gained a thorough and detailed knowledge of the RCV processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based RCV practices for Service Management.
The course is delivered in partnership with Syzygal, a globally Accredited Training Organisation and Accredited Courseware Provider for the ITIL education & certification program.
WHATS INCLUDED
This e-Learning course has been designed by industry professionals and delivered by seasoned trainers. Based on Syzygals own TACT methodology this e-Learning course brings together theoretical learning with interactive activities that are focused on your memory retention, within this course you will have:
8 x engaging e-Learning chapter modules
Practice quiz question at the end of each module
Exercises to help knowledge retention, at the end of each module
A virtual mentor
Full online practice exams, with full rationales
COURSE CONTENT
The course also ensures a thorough understanding of associated activities, roles, responsibilities, challenges, risks and critical success factors:
Service Management as a practice and how it creates business value
Change Management: Enabling successful service transition
Service Validation & Testing: Ensuring the integrity and quality of the transition
Release & Deployment Management: Ensuring the proper building, testing and deploying of a release
Service Asset & Configuration Management: Monitoring the state of the transitionRequest Fulfilment: Ensuring the effective and expedient fulfilment of service requests and providing standards for evaluation
Evaluation: Reviewing whether the performance and value of a service is acceptable
Knowledge Management: Enhancing on-going management decision support and service delivery capability
REQUIREMENTS
This course will take an estimated 12 hours to complete
The e-learning modules run in a web browser and should work across most platforms. As a guideline the following specifications should be highlighted:
Windows 2000, XP Vista or Windows 8, or Mac OS X (or later)
Windows Pentium 2 processor or better (Pentium 3 recommended), or Macintosh G3 or higher
256 megabytes (MB) RAM or more (512 recommended)
800×600 screen resolution (1024×768 recommended)
An Internet connection
A web browser (see below)
We recommend using a latest browser, following are the minimum browser requirements for use with this e-Learning:
Windows: Internet Explorer 9+, Firefox, Chrome
Mac OS 10.3 and later: Firefox, Chrome